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Theme Parks Customer Service

Statement of Work

  • The employee will be required to select 30 intervals per week (15 hours) with 10 of those intervals (5 hours) to be serviced on Saturday and/or Sunday (may change due to client needs).

Certification Course Details

  • Course Cost: $49.00
  • Instructor led in addition to 2+ hours. Self-paced per day.
  • Cumulative average of 90% for all quizzes and exams.
  • A minimum passing score of 20 points on at least 3 mock calls.
  • Must complete 100% of all coursework which is assigned during class and class role play.
  • Provide a completed Notarized Affidavit of Identification with photo ID.

Servicing Hours

  • Monday through Friday from 7:00 a.m. EST to 11:00 p.m. EST, 365 days a year with the majority of hours available on Friday, Saturday and Sunday

Program Equipment

  • PC with Windows 7 or Windows 10
  • POTS telephone line or Digital Phone Line
  • CSP must also have a Smartphone or Tablet that can download an App for a security token.

Additional Information

This Opportunity Announcement (OA) is a summary of the applicable business opportunity. It is not a legal document nor a comprehensive review of all terms included in the applicable Statement of Work (SOW). In the event of a conflict between the OA and the SOW, the terms of the SOW will govern.